New York Branch
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Self-Services
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Self-Services
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Customer Information Center

Customer Information Center

The Customer Information Center of China Merchants Bank New York Branch (CMBNY) is a platform for customers to view, download and print customer deal slip, monthly statements and other business notices as well as submit business applications online. 

Customer Information Center is available 24/7. Customers can self-register and use Customer Information Center on CMBNY official website. 

Within 2 months of closing the last account with CMBNY, customers can still use the Customer Information Center to view relevant documents and the latest monthly statement. After that, the Customer Information Center service will be terminated, and customers will not be allowed to log in to the Customer Information Center.

First Use of Customer Information Center

New customers can use the Customer Information Center 24 hours after receiving the first Account Opening Advice. The contact person email address reserved in CMBNY can be registered as Contact Person of the Customer Information Center. The designated email address reserved in CMBNY can be registered as Designated Email User of the Customer Information Center. The regular users can register the Customer Information Center after their email addresses are added in the Customer Information Center by Contact Person. When using the Customer Information Center for the first time, please read the《Customer Information Center User Manual》carefully.

Should you have any questions when using the Customer Information Center, please feel free to contact your relationship manager.